BASIC INFORMATION
These General Terms and Conditions for Hospitality Services Agreements (hereinafter: GTC) apply to hospitality service agreements (hotel services and accommodation in tourist apartments) concluded through:
- Website: https://domarestays.com/hr/
- Telephone: +385 (0)99 375 3547
- Email: hello@domarestays.com
between LUCY NEKRETNINE d.o.o. (hereinafter: Domare Stays) on the one hand, and Customers, natural persons over 18 years of age, on the other hand, who conclude accommodation agreements for their private purposes.
These General Terms and Conditions for Hospitality Services contain all pre-contractual information pursuant to the Consumer Protection Act and commercial communication pursuant to the Electronic Commerce Act.
Please read these General Terms and Conditions for Hospitality Services carefully. If you do not agree with and accept the rights and obligations set out in these GTC, you must not contract hospitality services through the Platforms. By using the Platform, you are deemed to be over 18 years of age and to have fully read, understood, and accepted the rights and obligations arising from these GTC and agreed that they apply to you in full.
Domare Stays are independent accommodation service providers for properties owned by them, and the pre-contractual and commercial information stated in these GTC are common to all Service Providers. These GTC form an integral part of the Hospitality Services Agreement concluded with the accommodation service providers.
When you reserve accommodation in a property of a Service Provider other than Domare Stays, the hospitality services agreement (hotel services or accommodation in tourist apartments) is concluded with that Service Provider and not with Domare Stays.
Domare Stays, as the owner of the Platforms, and each Service Provider share contractual obligations toward the Customer/Guest/User, each within their respective scope. Domare Stays, as the Platform owner, is responsible for managing the Platform and does not charge the Customer any fee for the reservation itself.
All Service Providers are considered traders within the meaning of the Consumer Protection Act.
Descriptions of each accommodation property are displayed on the Domare Stays website. Accommodation photographs may be illustrative in nature, and Domare Stays does not guarantee that the images fully correspond to the specific accommodation unit. In some cases, images of the planned appearance of accommodation units may be displayed. When viewing accommodation, you will also be informed of the type of service offered by the property.
Domare Stays reserves the right to withdraw any hospitality service or accommodation in any Domare Stays property from sale at any time.
A reservation means a reservation of accommodation in Domare Stays properties with an obligation of payment, regardless of when payment is agreed to be made or which price plan the Customer has selected.
By confirming a reservation, the Customer concludes a Hospitality Services Agreement (hotel services / accommodation in tourist apartments) as a distance service contract with the Service Provider who owns the property.
The Hospitality Services Agreement consists of:
These GTC; and
Specific terms of sale (reservation details) indicated together with the information regarding particular accommodation services (for example: room description, property description, type of service, reservation date, number of guests, etc.).
In the event of overbooking or any other circumstance preventing the use of the reserved accommodation in a particular property (for example, if for any reason the property does not open to guests), the Service Provider has the right to accommodate the guest in another available property of the same or higher category at no additional charge. In such a case, the guest shall not be entitled to claim damages solely on the basis of such replacement.
Customers have the right to cancel reservations in accordance with the conditions of the selected price plan. Customers are not entitled to unilaterally withdraw from a concluded hospitality services agreement entered into at a distance pursuant to Article 79 of the Consumer Protection Act, as the accommodation contracted is not intended for residential purposes and the service is agreed to be provided on a specific date or during a specified period.
Information regarding the processing of personal data can be found in the Privacy Policies. The Privacy Policies also contain contact email addresses for inquiries and complaints related to personal data.
The contracting parties shall seek to resolve all disputes amicably, and Customers are encouraged to first contact Domare Stays directly so that we may assist in resolving any issues as quickly as possible. In the event of disputes relating to the provision of services itself, please also contact the relevant Service Providers.
Croatian law shall apply to disputes relating to the Platform, the conclusion of accommodation agreements through the Platform, and the accommodation services provided in properties located in the Republic of Croatia. All disputes shall be resolved before the competent court according to the registered seat of Domare Stays.
Any amendments to these GTC shall be published on the website together with the date on which such amendments enter into force.
Any changes to these GTC and provisions shall apply only to new reservations registered after such amendments have been published on this website.
LUCY NEKRETNINE d.o.o.
STANDARD RATE
Free cancellation applies during the following period:
03.04.–01.11.2026 – up to 14 days (14:00 CET) before arrival.
A credit card is required to guarantee the reservation.
Guests may cancel free of charge 14 days or more before arrival.
If cancelled within 14 days prior to arrival, 100% of the accommodation amount will be charged.
In case of a no-show, the total reservation amount will be charged.
30% of the accommodation amount will be charged 14 days before arrival. The remaining 70% is to be paid during the stay.
If we are unable to charge the credit card, the reservation will be cancelled.
If the guest does not have a credit card, a deposit of 30% of the total reservation amount will be required as a guarantee. Payment of the deposit via bank transfer (for guests without a credit card) must be made no later than 5 days after the reservation is created.
In case of early departure, the full reservation amount will be charged unless the reason for departure is illness or force majeure. The guest may request cancellation of the reservation and a refund of the paid amount. The refund will be processed within 30 working days via bank transfer.
NON-REFUNDABLE RATE
The reservation cannot be cancelled.
The full amount must be paid within 3 days of booking.
Payment can be made by credit card or bank transfer.
The credit card entered at the time of booking serves only as a guarantee and will not be charged. A separate email will be sent with a link to complete the payment.
In case of payment via bank transfer, the full amount (100%) must be paid no later than 5 days after booking confirmation.
Date Changes for Non-Refundable Reservations
Date changes can be made only once, under the same or higher price, with the same booking conditions and the same unit type. Changes are subject to current availability, prices, and restrictions.
To request a date change, please send an inquiry to hello@domarestays.com
CARD VALIDATION AND DATA PROTECTION
Your payment card will be charged in euros (EUR). The transaction will be processed in euros (EUR), and your bank or card issuer may convert this amount into the currency of your bank account according to their own exchange rate and applicable fees at the time of processing. As a result, the amount shown on your card statement may differ slightly from the amount stated in euros (EUR) on your hotel invoice.
LUCY NEKRETNINE d.o.o. shall not be held liable for any differences arising from exchange rate fluctuations or additional fees charged by your bank or card issuer.
All transactions and data transfers are carried out through a secure server. Your personal and payment data are protected and processed by LUCY NEKRETNINE d.o.o. in accordance with applicable regulations and for the purpose of fulfilling the accommodation contract and complying with legal obligations in the hospitality sector.
For more information, please read our Privacy Policy.
NOTICE ON SUBMITTING WRITTEN COMPLAINTS
In accordance with Article 10 of the Consumer Protection Act and Article 10 of the Hospitality Industry Act (for facilities in Croatia) we inform you that you can send a written complaint about the provided service, purchased goods, or our business dealings with you to the following address:
- in person at all business premises and hospitality facilities (at accommodation reception desks and in restaurants)
- by post to: LUCY NEKRETNINE d.o.o., Soline 12, 20207 Soline, Croatia – CONSUMER COMPLAINT
- by email at: hello@domarestays.com
We will respond to your complaint in writing no later than 15 days from the date of receipt of the complaint.
To be able to respond to the complaint, please provide details for receiving the response, as well as information about the nature of the complaint (especially about the object to which the complaint relates). Please find the privacy policies of all companies in the Privacy Policy .