LUCY NEKRETNINE Ltd. respects your privacy and is committed to protecting your personal data in accordance with applicable laws and regulations on personal data protection. With this document, we aim to explain how we collect and use personal data during your use of our website and your stay in our properties, with whom and why we share it, your rights regarding your personal data, and how we protect it. This Privacy Policy applies to all business and hospitality facilities of LUCY NEKRETNINE Ltd.
PURPOSE OF COLLECTING PERSONAL DATA
The primary purpose of collecting our guests’ personal data is to provide and improve our services and to fulfill our legal obligations. Personal data is collected for the following purposes:
- Improving the functionality of our website www.domarestays.com
- Booking accommodation or communicating with clients regarding their interest in our services (via website, email, or phone)
- Fulfilling contractual obligations with guests during their stay
- Purchase of additional services
- Billing for services
- Maintaining internal guest records for legitimate business interests (improving offerings, customer relations, services, and sales results)
- Communication with clients after their stay (special offers, promotions)
- Compliance with legal obligations under applicable laws (Hospitality Act, Tourism Services Act, Accounting Act, Occupational Safety Act, and Protection of Monetary Institutions Act)
INFORMATION WE COLLECT
During your visit to our website, accommodation booking, stay at our properties, or cooperation with LUCY NEKRETNINE Ltd., we may collect data that can identify you directly or indirectly, including:
- Full name
- Date of birth, address, and nationality
- Contact details
- Credit card number
- Identification document number and type
- Notes you provide (e.g. allergies relevant to your stay)
- Video recordings from surveillance systems at our properties
- Audio recordings of calls with our call center agents
- Your IP address when visiting our website
DATA USED FOR MARKETING PURPOSES
We do not sell, rent, or share your email or other personal data with third parties without your consent. LUCY NEKRETNINE Ltd. follows a strict “no spam” policy.
We will ask for your explicit consent if you wish to receive information about special offers and promotions. If you have previously stayed with us and communicated via email, we may occasionally send you information about relevant offers based on our legitimate interest.
You may withdraw your consent at any time by clicking the unsubscribe link in promotional emails or contacting us directly.
EMAIL COMMUNICATION
If you contact us via forms or email and provide personal data, we will use it solely to fulfill your request.
USE OF SOCIAL MEDIA
LUCY NEKRETNINE Ltd. manages social media profiles such as Facebook and Instagram. Visitors may post content, photos, or comments related to our services or properties.
We may request your consent to share publicly available content related to your stay on our website or social media. Only publicly available images and comments (with your consent) will be used.
COOKIES AND INTERNET TECHNOLOGIES
We use cookies to ensure optimal website performance and improve user experience. Cookie settings can be managed through your browser.
A cookie is a small file stored on your device by a website. It remembers your preferences (e.g. language settings). Cookies may be:
- First-party cookies
- Session (temporary) cookies
- Persistent cookies
- Third-party cookies
We use both first-party and third-party cookies to optimize performance and collect anonymous statistical data (e.g. IP address, browser type, language settings, operating system, ISP, date/time).
This data is used for analytics, marketing, and website management. Individual users are not personally identified.
DATA RETENTION AND DELETION
Your personal data will be stored only as long as necessary for the purpose for which it was collected, unless longer retention is required by law. After that, data will be deleted or anonymized.
DATA TRANSFER TO THIRD PARTIES
In certain cases, your data may be shared with third parties:
- With your consent
- With service providers under contractual agreements
- To fulfill legal obligations
We ensure that only necessary data is shared and that third parties comply with data protection regulations.
RIGHT OF ACCESS, CORRECTION AND DELETION
You have the right to request access to your personal data, including information on:
- Source of data
- Recipients
- Purpose of processing
You may also request correction, restriction, or deletion of your data in accordance with the law.
Requests can be sent via email hello@domarestays.com or by post to: LUCY NEKRETNINE Ltd., Soline 12, 20207 Mlini, Croatia (with subject: “Request for access to personal data”).
Identity verification may be required. Requests cannot be handled via phone.
CHILDREN’S DATA PROTECTION
LUCY NEKRETNINE Ltd. encourages parents and guardians to educate children about safe internet use.
We do not knowingly collect personal data from children under 14 without parental consent. Specifically:
- We do NOT collect or use children’s data for contact without parental consent
- We do NOT share children’s data with third parties
- We do NOT allow children to publicly share personal data without consent
- Participation in contests requires parental approval
- Parents are notified if a child wins a prize
- Data can be deleted upon parental request
- Parents have full access to their child’s data
We comply with all applicable laws regarding children’s data protection.